Booking and Payment Policy - Friends From France
1. IntroductionOur company specializes in organizing private tours and excursions in France, acting as an intermediary between clients and independent guides, drivers, and other service providers. We facilitate bookings, provide informational support, and coordinate services, but we do not directly conduct tours or transfers ourselves. Our role is to ensure a seamless experience by handling communication, scheduling, and logistical arrangements.
2. Role & ResponsibilityWe provide marketing, customer acquisition, and coordination services, connecting clients with independent guides and drivers. These service providers operate as independent contractors, not as employees of our company. We do not assume liability for the presence or absence of any licenses required for tour operations. By booking a tour through our platform, the client acknowledges that our company acts solely as an intermediary and assumes no responsibility for the direct execution of services.
3. Booking Process3.1
Booking Options: Depending on the offer listed on our website, clients may either book and pay for a tour in full, make a partial payment, or submit a booking request. If a booking request is submitted, all details are confirmed with the client before issuing an invoice.
3.2
Confirmation & Payment: Once the booking details are finalized, we issue an invoice for our service fee. The remaining balance for the tour (including transfers/excursions) is paid directly to the guide or driver on the day of service.
4. Payment Terms4.1
Currency: All payments are processed in euros (EUR).
4.2
Payment Methods: Payment can be made via bank transfer or through the online payment options available on our website.
4.3
Service Fee & Final Payment: Our company charges a commission for organizing tours. This fee is paid in advance, while the remaining amount for the actual service (tour, transfer, excursion) is settled directly with the service provider.
4.4
VAT (Value-Added Tax) Requirements: Clients are required to provide their billing address when booking. Under French tax regulations, VAT is not applicable to clients residing outside France. If no address is provided, VAT (currently 20%) may be included in the invoice.
5. Booking ConfirmationOnce the payment for our service fee is received, clients will receive a booking confirmation via their preferred method of communication (email, messaging app). The confirmation includes all tour details such as date, time, meeting point, and contact information of the guide or driver.
6. Changes & Cancellations6.1
Changes to Bookings: Clients may request modifications to their booking at least 48 hours before the scheduled tour. While we strive to accommodate requests, changes are not guaranteed.
6.2
Cancellations & Refunds:- Cancellation more than 48 hours before the scheduled time: If you cancel your booking more than 48 hours before the scheduled departure time(the pre-arranged date and starting time of the tour, as reserved at the time of booking), we offer a full refund minus a 15% bank or payment system fee and a 15% processing fee. The total amount withheld due to cancellation will be 30% of the booking amount. All refunds will be processed within 7-14 banking days after cancellation and agreement on the refund procedures with your personal manager.
- Non-refundable services: All services provided, whether in whole or in part, during the trip are strictly non-refundable. Refunds will not be issued under any circumstances for missed excursions, unused bookings, other unused services, or partially completed trips. Once a service is provided or initiated, no refund will be granted.
7. Payment Responsibility Our company is not responsible for the transfer of funds to the independent service providers. Clients must pay the remaining balance directly to the guide or driver on the day of the service.
8. Additional Costs If clients wish to include additional services such as entrance tickets, meals, or accommodations, the total cost of the tour will be adjusted accordingly. Any changes to the total price will be discussed and agreed upon in advance.
9. Force Majeure We are not responsible for disruptions due to unforeseen circumstances such as strikes, demonstrations, extreme weather, or other force majeure events. In such cases, refunds or rescheduling may not be possible.
10. Final Provisions After the tour, we can provide a confirmation of service completion upon request. By proceeding with a booking, clients acknowledge and accept the terms outlined in this policy.
Company: Friends From France
Location: France
Email: friendsfromfr@gmail.comLast updated on: 25.08.2024